Certified Specialist Programme in Verbal De-escalation Communication for Social Workers

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Short course

Certified Specialist Programme in Verbal De-escalation Communication for Social Workers Empower yourself with essential de-escalation communication skills through our specialized programme designed for social workers. Learn proven techniques to defuse tense situations, build rapport, and ensure conflict resolution in challenging environments.

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About this course

Enhance your ability to communicate effectively and support individuals in crisis. This programme equips you with the tools to navigate complex interactions with empathy and professionalism. Elevate your practice and make a meaningful impact in your community. Start your journey towards becoming a certified specialist today!

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Course details

• Introduction to Verbal De-escalation Communication
• Understanding Crisis Situations
• Communication Strategies for Diffusing Tension
• Active Listening Skills
• Empathy and Rapport Building Techniques
• Nonverbal Communication Cues
• Boundary Setting and Assertiveness
• Cultural Sensitivity in Communication
• Handling Challenging Behaviors
• Documentation and Reporting Practices

Career path

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
CERTIFIED SPECIALIST PROGRAMME IN VERBAL DE-ESCALATION COMMUNICATION FOR SOCIAL WORKERS
is awarded to
Learner Name
who has completed a programme at
London School of International Management (LSIM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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