Certificate Programme in IT Service Management Fundamentals

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Certificate Programme in IT Service Management Fundamentals Our Certificate Programme in IT Service Management Fundamentals is designed for aspiring IT professionals looking to master essential IT service management skills. This comprehensive course covers ITIL principles, service delivery, and incident management, providing a strong foundation for a successful career in IT service management.

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About this course

Whether you're a recent graduate or a seasoned IT professional looking to upskill, this programme is perfect for you. Join us and take your IT service management knowledge to the next level! Start your learning journey today!

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Course details

• Introduction to IT Service Management Fundamentals
• IT Service Management Principles and Best Practices
• IT Service Delivery and Support Processes
• ITIL Framework Overview
• Service Level Management
• Incident and Problem Management
• Change Management
• Configuration Management
• IT Service Desk Operations
• IT Service Management Tools and Technologies

Career path

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
CERTIFICATE PROGRAMME IN IT SERVICE MANAGEMENT FUNDAMENTALS
is awarded to
Learner Name
who has completed a programme at
London School of International Management (LSIM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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